The technician has to provide sensitive credentials that cannot be shared with the users.Īll of these issues can be resolved if the technician can remotely control Android devices and directly perform the actions on the devices.The device could be in Kiosk Mode and the user must not remove the device from Kiosk Mode.The remote user may not be technical adept to follow the instructions provided by the helpdesk technician.In addition to device not being available in the organization's premises, troubleshooting issues on remote devices also pose the following concerns: ![]() With the option to remotely control Android phones, admins can ensure there is no loss in productivity by quickly resolving issues without physically accessing the devices. ![]() ![]() With the help of Android Remote Control, admins can remotely control Android devices, thereby reducing the time spent on resolving mundane issues like excessive battery drain and app crash. Android Remote Control is the capability that allows admins to remote access Android devices.
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